Customer Service

For more information about our products & services, you can also send us an informal message via our Contact Form


Shipping & Delivery

All products on our site come with free standard international shipping via Thailand Post (registered Airmail). All orders require 1-2 days (Handling & Packaging) and will be delivered to you according to the estimated timelines below depending on your "Order/Purchase Type".

In-Stock Orders: For currently available stock, estimated delivery is approximately 7-15 business days for standard delivery worldwide (via registered Airmail).

Back-Orders: For "out-of-stock" items, estimated delivery is approximately 4-5 weeks (3-4 weeks for manufacturing + 1-2 weeks for delivery).

Packages are shipped out Monday to Friday with the exception of Public Holidays. Should you require your package be sent via alternative shipping / courier methods, please contact us in advance prior to placing your order and we will send you a separate invoice for shipping & delivery. Alternate shipping methods will incur additional costs and these charges will have to be borne in full by the buyer.

Important Notice (for online payments): We only ship to the confirmed address provided by PayPal. Please confirm your shipping address when sending the payment through Paypal.


Privacy & Security

We maintain very strict practices when dealing with our client's personal information and orders. All activity on this site is kept strictly confidential.

We do not sell, rent, barter or trade e-mail addresses. No information is ever distributed or leaked to any third party under any circumstances.

We shall not send you any spam messages or ask you about your credit card information. You will receive our newsletters only if you have subscribed for it.

You are free to delete your account at anytime you wish to.


Returns & Replacements

We always check and neatly package all our products prior to shipping. However, if you must return the merchandise that you have received for any reason whatsoever, kindly note that this is accepted by us only in the following cases ...

Damaged: If the merchandise was damaged when it was delivered to you.

Design Issues: If the design was not as per what you had ordered with us.

Specifications: If the specifications were not as per the samples that you had ordered with us.

We take pride in the quality of our jewelry, and stand behind all of our products. Customers can claim any defect of products within 30 days of delivery as shown from the date of your package / shipping receipt. The claim should be made with a proper explanation in writing to the company, otherwise, we assume that you are satisfied with our products.

Please also note that all Freight and Shipping charges, for delivery and return, and related insurance charges, cannot be refunded or credited. We reserve the right to replace the merchandise in proper order again or refund the amount at our own discretion.

Should the packet get lost during transit, a complete enquiry has to be made at both the ends and only if the shipper or consignee is able to produce a letter from the postal office or courier, we will re-ship the entire order again. Failure to do so does not bind us in anyway to re-ship the order. The decision made to re-ship will be at our discretion and will be considered on a case-by-case basis.

If you decide to cancel your transaction for any reason after payment has been made, we reserve the right to deduct 25% of the invoice value. For wholesale orders (10 pcs or more), we reserve the right to decline your cancellation request and will not refund the payment or deposit made to us. All cancellations will be considered on a case-by-case basis at our discretion.

When returning a product back for a refund, please enclosed a copy of your invoice or receipt with your shipment. We do reserve the right to modify this policy at anytime (with or without notice). If you have any questions pertaining to these policies, you are welcome to contact us anytime.

Please contact our Customer Support with your order number, name and address, details of the product and the reason for return, and whether you would like a refund or a replacement. We will then advise you on how to proceed with the returns/refund process.


Making an Order

We offer two types of purchasing options on our store: Standard Pricing (no minimum order) & Wholesale Pricing (minimum 10 pcs per design).

Standard Pricing: The product's base price will apply for purchase quantities of less than 10 pieces (1-9 pieces). Random design samples are periodically manufactured in limited quantities to cater for the casual buyer (retail). Though we focus mainly on volume orders (custom & made-to-order), we maintain a current stock of randomly selected designs to be purchased as-is.

Wholesale Pricing: Any single order of a minimum of 10 pcs of a specific design will automatically qualify for our wholesale discount pricing. Wholesale orders will be subject to varying discount rates in terms of the quantity purchased.

The average discount rates are as follows: 10-14 pcs (5% disc.), 15-19 pcs (8% disc.), 20-24 pcs (10% disc.), 25-29 pcs (15% disc.), 30-34 pcs (20% disc.) or 35 pcs & up (25% disc.). Different products / designs (SKUs) will have varying discount rates applied.

Important Note: To be eligible for wholesale pricing, you must pay for all your items in a single order during checkout (for online payments) or within 3 days from making the order (in the case of bank wire payments). Different designs cannot be combined for discounted pricing when calculating the total amount of your order. You cannot combine different products (i.e. different SKU's) as a basis to qualify for an even better discount margin. Our volume purchase discounts ensure that you get the best value for money on all your orders. Simple put, the more you order at any one time, the more you save!

Customers who wish to place custom orders with us (for made-to-order designs) are requested to contact us via our website's Contact page with the exact quantities required as per design specifications. We shall consider all requests on a case-by-case basis and get back to you with our best offers.

For customers who wish to select their preferred gemstones for any particular design (custom orders only), we offer Amethyst (purple), Tiger Eye (brown), Onyx (black), Spinel (black), Mother of Pearl, and Turquoise. Kindly note, we do not send any free samples on request. Any required samples have to be paid for.


Payment, Pricing & Promotions

Payment for orders made via our shopping cart or email have to be made in full prior to shipment. We will not process your order until we have received payment confirmation from our bank or Paypal.

In the case of "custom-made" orders (or large bulk purchases > 49 pcs), a minimum deposit of 50% of the total invoice value has to be made in advance, prior to commencing production and the remaining 50% ´╗┐balance to be paid upon completion of the order, prior to shipping of the merchandise.

Combining separate orders into a "single order" for shipment: We do our best to give you the best possible experience through our on-line checkout process. If you have checked out and paid for your order but suddenly realized that you want to delay shipping (i.e. to add more items to your package to take advantage of volume discounts), just send us an informal message and we will hold the order for you. We can combine separate orders into one package but we need to be informed of this in advance, hopefully within two to three days of each separate order.


Viewing Orders

You can check the status of your order by logging into your account. You can also click on "Log In" from the top right header section of any page and type in your registered Email Address and Password on the following page.

In the Account menu navigation on the left, click on "My Orders". You most recent orders will be listed at the top in descending order of date. Please email our Customer Support if you have any questions regarding your order.


Updating Account Information

You can update your account information by logging into your account. You can also click on "Log In" from the top right header section of any page and type in your registered Email Address and Password on the following page.

In the Account menu navigation on the left, click on "Account Information" to change your registered account name, email address or password. You can also change other details pertaining to your account by clicking on the respective links. Please email our Customer Support if you have any questions regarding your account.


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